CUSTOMER CARE

POLICIES

Thank you for considering TANISHA'S TOUCH! In order to serve you best, there are a few policies in place to ensure you have the best experience possible. 

All appointments will be confirmed 24 to 48 hours before via text. If confirmation reply is not received, the appointment will be cancelled. 

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Please do not bring any guests along to your appointment as space is limited in my studio.​

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ARRIVAL:

Please aim to arrive 5-10 minutes before your scheduled appointment time. This will allow time to park, take the elevator to our floor and use the restroom prior to your appointment. Please call us if you will be more than 10 minutes late. If you arrive 15 minutes or more after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if we are still able to service you, there will be a $20 late fee added to your balance.

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REFUND POLICY:

You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for ANY reason on deposits, services or products. If you are unhappy with a service, you may contact us within 48 hours of your appointment to discuss your concerns and whether anything can be done to address them. Any concerns communicated 48 hours after your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service. If you have an allergic reaction please seek medical advice, but we will not issue a refund for the initial service. If you are concerned about the possibility of an allergic reaction, you may opt to come in for a patch test free of charge.

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RESCHEDULING:

A minimum of 24 hour’s notice is required to reschedule/cancel a booked appointment without penalty of losing your deposit. You are allowed to reschedule each appointment one time, thereafter you will lose your deposit and be required to pay another deposit. If a client excessively cancels and/or reschedules their appointment, we reserve the right to decline to schedule future appointments.

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SICKNESS OR FAMILY EMERGENCY:

If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again. Illness is not excused for same-day cancellations so please be sure to notify us as soon as you feel ill.

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CANCELLATION + NO SHOW:

As a courtesy, appointment confirmation texts are sent out 24 hours for existing clients and 48 hours for new clients prior to your appointment. If an appointment is cancelled or rescheduled within 24 hours of your appointment, you will be invoiced for 50% of your service (minus your deposit) as a cancellation fee. If you reschedule or no show your appointment within 4 hours of your scheduled appointment time, you will be invoiced for 100% of your service (minus your deposit) as a cancellation fee. This is to protect your time that is set aside especially for you, as well as to protect our time. 

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BEFORE/AFTER HOURS APPOINTMENTS:

Certain circumstances and seasons may leave you in a panic to squeeze in a last-minute hair appointment that is outside of our normal business hours. After-hours appointments may be available on a case by case basis for an additional $25.00 fee. Please contact us directly to schedule your after-hours appointment.

PRIVACY & SAFETY

TANISHA'S TOUCH, is committed to keeping any and all personal information collected of those individuals that visit our website and make use of our online facilities and services accurate, confidential, secure and private. Our privacy policy has been designed and created to ensure those affiliated with TANISHA'S TOUCH of our commitment and realization of our obligation not only to meet but to exceed most existing privacy standards. 

THEREFORE, this Privacy Policy Agreement shall apply to TANISHA'S TOUCH, and thus it shall govern any and all data collection and usage thereof. Through the use of www.tanishastouch.com you are herein consenting to the following data procedure expressed within this agreement. 

It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent as a means to better understand the way in which other websites garner, make use of and share information collected. 

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COLLECTION OF INFORMATION 

This website collects various types of information such as: 

• voluntarily provided information which may include your name, address, phone number, email address, billing and/or credit card information etc., which may be used when you purchase products and/or services and to deliver the services you have requested. 

Please rest assured that this site shall only collect personal information that you knowingly and willingly provide by way of surveys, completed membership forms, and emails. it is the intent of this site to use personal information only for the purpose for which it may be requested and any additional uses specifically provided on this site. 

TANISHA'S TOUCH may have the occasion to collect non-personal anonymous demographic information, such as age, gender, household income, as well as the type of browser you are using, IP address, type of operating system, at a later time, that will assist us in providing and maintaining superior quality service.

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USE OF INFORMATION COLLECTED

TANISHA'S TOUCH may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from www.tanishastouch.com. TANISHA'S TOUCH may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered. 

TANISHA'S TOUCH does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties. 

TANISHA'S TOUCH may disclose your personal information, without any prior notice to you, unless required to do in accordance to applicable laws and/or in good faith belief that such action is deemed necessary or required in an effort to: 

• remain in conformance with any decrees, laws and/or statues or in an effort to comply with any process which may be served upon TANISHA'S TOUCH and/or its website; 

• maintain, safeguard and/or preserve all the rights and/or property of TANISHA'S TOUCH; and 

• perform under demanding conditions in an effort to safeguard the personal safety of users of www.tanishastouch.com and/or the general public. 

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NON-MARKETING PURPOSES

TANISHA'S TOUCH respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in TANISHA'S TOUCH products and services). In certain circumstances, we may use our website, newspapers, or other public means to post  notice. 

CHILDREN UNDER AGE OF 13

TANISHA'S TOUCH does not knowingly collect personal identifiable information from children under the age of thirteen (13) without verifiable parental consent. If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system's database. Anyone under the age of thirteen (13) must seek and obtain parental or guardian permission to use this website. 

UNSUBSCRIBE OR OPT-OUT

All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our website please send an email that you wish to unsubscribe to tanishastouchtoronto@gmail.com. If you wish to unsubscribe or opt-out from any third party websites, you must go to the specific website to unsubscribe and/or opt-out. TANISHA'S TOUCH will continue to adhere to the privacy policy described herein with respect to any personal information previously collected. 

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LINKS TO OTHER WEBSITES

Our website does contain links to affiliate and other websites. TANISHA'S TOUCH does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information. The aforementioned Privacy Policy Agreement applies only and solely to the information collected by our website. 

SECURITY

TANISHA'S TOUCH shall endeavour and shall take every precaution to maintain adequate physical, procedural and technical security with respect to its offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's personal information under our control. 

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CHANGES TO PRIVACY POLICY AGREEMENT 

TANISHA'S TOUCH reserves the right to update and/or change the terms of our privacy policy, and as such we will post those changes to our website, so that our users and/or visitors are always aware of the type of information we collect, how it will be used, and under what circumstances, if any, we may disclose such information. if at any point in time TANISHA'S TOUCH decides to make use of any personally identifiable information on file, in a manner vastly different from that which was started when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether or not to permit the use of their information in this separate manner. 

ACCEPTANCE OF TERMS 

Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes. 

HOW TO CONTACT US

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email. 

Email: tanishastouchtoronto@gmail.com