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Store Policy

Thank you for considering TANISHA'S TOUCH! In order to serve you best, there are a few policies in place to ensure you have the best experience possible. 

 

All appointments will be confirmed 24 to 48 hours before via text. If confirmation reply is not received, the appointment will be cancelled. 

Please do not bring any guests along to your appointment as space is limited in my studio.​

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ARRIVAL:

Please aim to arrive 5-10 minutes before your scheduled appointment time. This will allow time to park, take the elevator to our floor and use the restroom prior to your appointment. Please call us if you will be more than 10 minutes late. If you arrive 15 minutes or more after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if we are still able to service you, there will be a $20 late fee added to your balance.

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REFUND POLICY:

You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for ANY reason on deposits, services or products. If you are unhappy with a service, you may contact us within 48 hours of your appointment to discuss your concerns and whether anything can be done to address them. Any concerns communicated 48 hours after your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service. If you have an allergic reaction please seek medical advice, but we will not issue a refund for the initial service. If you are concerned about the possibility of an allergic reaction, you may opt to come in for a patch test free of charge.

RESCHEDULING:

A minimum of 24 hour’s notice is required to reschedule/cancel a booked appointment without penalty of losing your deposit. You are allowed to reschedule each appointment one time, thereafter you will lose your deposit and be required to pay another deposit. If a client excessively cancels and/or reschedules their appointment, we reserve the right to decline to schedule future appointments.

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SICKNESS OR FAMILY EMERGENCY:

If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again. Illness is not excused for same-day cancellations so please be sure to notify us as soon as you feel ill.

CANCELLATION + NO SHOW:

As a courtesy, appointment confirmation texts are sent out 24 hours for existing clients and 48 hours for new clients prior to your appointment. If an appointment is cancelled or rescheduled within 24 hours of your appointment, you will be invoiced for 50% of your service (minus your deposit) as a cancellation fee. If you reschedule or no show your appointment within 4 hours of your scheduled appointment time, you will be invoiced for 100% of your service (minus your deposit) as a cancellation fee. This is to protect your time that is set aside especially for you, as well as to protect our time. 

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BEFORE/AFTER HOURS APPOINTMENTS:

Certain circumstances and seasons may leave you in a panic to squeeze in a last-minute hair appointment that is outside of our normal business hours. After-hours appointments may be available on a case by case basis for an additional $25.00 fee. Please contact us directly to schedule your after-hours appointment.

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